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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
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Subject: Lotus Notes Crashes in Windows 7
Feedback Type: Problem
Product Area: Notes Client
Technical Area: Crash
Platform: Windows
Release: 8.5.2
Reproducible: Always

Running Notes Client 8.5.2FP2 SHF75 on an HP Elitebook 8730w with Windows 7 Pro SP1. Consistently receiving the following error which I copied from the Windows Event Log.

I appreciate any suggestions...thank you!

Faulting application name: notes2.exe, version: 3.4.0.0, time stamp: 0x4c9a5e24
Faulting module name: d2d1.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7aa
Exception code: 0xc0000005
Fault offset: 0x0003664c
Faulting process id: 0x1994
Faulting application start time: 0x01cda22942c67a3f
Faulting application path: C:\Program Files (x86)\IBM\Lotus\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_6.2.2.20110502-2230\win32\x86\notes2.exe
Faulting module path: C:\Windows\system32\d2d1.dll
Report Id: c0d5f524-0e2a-11e2-ab16-d8d3851d83a9


Feedback number WEBB8YRL28 created by ~Helga Desremanobu on 10/04/2012

Status: Open
Comments:

Lotus Notes Crashes in Windows 7 (~Helga Desreman... 4.Oct.12)
. . Us too - notes2.exe crashes on d2d1... (~Joan Nimhipima... 7.Nov.12)
. . . . Found Fix (~Isaac Nimnukon... 6.Dec.12)
. . . . . . That fixed it thanks Michael (~Joan Nimhipima... 20.Dec.12)
. . More details... (~Dan Kikiterobu... 4.Oct.12)
. . . . Lotus Notes Crashes in Windows 7 (~Helga Desreman... 4.Oct.12)
. . . . . . Did you try uninstall/reinstall? (~Dan Kikiterobu... 5.Oct.12)
. . Fix documented by IBM Support (~Yoshi Zekponeb... 28.Aug.13)




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